Ordered new phone for my wife last Thursday and received confirmation email. Heard nothing since whereas my phone came next day. How do I find out the status?
Solved
order stuck on being processed
Best answer by Kash
Hi
Welcome to the Community!
Just checking if you managed to get some help with this?
If you still require assistance, please let us know.
Kash
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+26You could try calling iD telephone sales
Otherwise perhaps use the online live chat to enquire about the situation.
🤞
+24Hi
Welcome to the Community!
Just checking if you managed to get some help with this?
If you still require assistance, please let us know.
Kash
Hi I placed an order on 22nd January for new contract but just saying order is is being processed whats going on if not resolved I'll have to go somewhere else as I need it the the week? Please can contract me on and let me know
This is order number ()
Many thanks Jenna
+24Hi
Welcome to the Community!
Due to the timescale we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Hi, i have the same issue with my order placed 2 days ago...seems to be a common issue...
+25
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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