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Ordered phone not arrived

  • December 18, 2024
  • 3 replies
  • 74 views

Matthew Shaw
New Contributor

Hi

I ordered a phone and it's never arrived. See below

Best answer by andewhite

Okay ​@Matthew Shaw, if you’ve got a note of the online order reference number, the iD Telephone Sales team should be able to help.

The sales advisers are available on 020 7139 1397, between 9am - 6pm. 

3 replies

Matthew Shaw
New Contributor
  • Author
  • New Contributor
  • December 18, 2024

 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • December 18, 2024

Okay ​@Matthew Shaw, if you’ve got a note of the online order reference number, the iD Telephone Sales team should be able to help.

The sales advisers are available on 020 7139 1397, between 9am - 6pm. 


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  • iD Mobile Employee
  • December 18, 2024

Hello ​@Matthew Shaw 

 

Thanks for getting in touch. 

 

We are very sorry to hear your order has not yet arrived. 

Have you received a tracking reference from DPD?

 

Please reach out to the sales team on 0207 139 1397 and they will be happy to provide more information. 

 

Thanks, 

 

Nat