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Ordered Two sim cards only received one phone number

  • December 25, 2024
  • 2 replies
  • 27 views

I ordered two SIM cards for two separate phones. Received two SIM cards, but only received an email regarding one SIM card and one phone number. I have no other phone number for the other SIM card so cannot activate it? 

2 replies

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  • Helpful
 Contributor
  • 15 replies
  • December 26, 2024

Can you go to id mobile activate sim I'm new to id too 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • December 26, 2024

Hi ​@Donna0281 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Tom