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Question

Other person can't hear me

H
New
 Contributor
  • hyph
  • New
 Contributor
  • 2 replies

Hi, I'm using a Samsung Galaxy Z Fold4. When I make an outgoing call, frequently the other person can't hear me at all, and other times they can only partially hear me (my voice keeps breaking up). I can hear them perfectly clearly. It seems to be getting worse. However, when the other person calls me, they usually are able to hear me just fine. 

I have tried disabling WiFi Calling, disabling WiFi and Bluetooth, and resetting network settings. Nothing has worked. I should say, WhatsApp and Discord calls work flawlessly, as does using the sound recorder app, so it seems my microphone works fine.

Any help is appreciated. Thanks.

    5 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 686 replies
    • March 19, 2025

    Have you got 4G calling or VoLTE activated in your settings?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New
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    • hyph
    • Author
    • New
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    • 2 replies
    • March 19, 2025

    I do indeed have VoLTE calls enabled in settings. Could that be an issue?

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 686 replies
    • March 19, 2025

    You need on if 3G has been switched off in your area. You can try turning it odd and see if it makes a difference. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New
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    • hyph
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    • New
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    • 2 replies
    • March 19, 2025

    Unfortunately, turning it off does not make a difference.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 21, 2025

    Hey there ​@hyph, we’re sorry to hear that.

     

    What’s your full postcode?

     

    How long have you had these issues for?

     

    Is it only calls affected?

     

    Thanks,

    Tyler

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    Reply.


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