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I’ve been with ID mobile for 6/7 months, first 3 months have been fine.  After about 3 months when I call out or when I receive calls the other person cannot hear me.

toggling between the speaker and mic sometimes works, other times I have to cut off and call back or the person calling me cuts off and calls back.

Apple have carried out around 6 diagnostic tests both on store and over the internet and cannot find anything wrong with the device.

I have an iPhone 15 pro which came with the contract.

Apple have asked for the iPhone to be sent in so they can simulate testing.

they mentioned that my ID mobile profile may need to be re-provisioned/ re-created? 

I ordered a new sim and have been using this for about 1 month but gives the same issue.

I have tried resetting network, that didn’t work, I deleted everything of the phone and set it up as a new phone and that hasn’t worked.

is there anything you can recommend or suggest? 
 

thanks 

 

 

Hi @whoami,

Welcome to the Community!

Sorry to hear that you are having coverage issues.

I know that you advised that it isn’t a handset issue but has the SIM been tested in another handset?

Please can you also advise if you have checked the coverage and network status in the area?

Our Live Chat Team can troubleshoot the issue further with you.

 

Kash

Hi Kash,

Apple have advised if ID mobile can re-provision my profile? 
 

ii checked the service in my area and it seems good on 4g.

I will try the other options when I get my phone back from apple.

in the interim can you confirm if you’re able to create a new profile for me?

thanks 

 

Reprovisioning your profile isn’t a process we use at iD. However, if you do have issues when you get your phone back from Apple, we can raise a ticket with our Network Partner 3UK to investigate. Thanks.

Thanks, it turned out to be my iPhone which they’ve repaired.  It’s been 3 days so far and not had the issue at all.

@whoami amazing, glad to hear you’ve had success. Thanks!

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