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OTP and mifi

  • September 14, 2024
  • 4 replies
  • 152 views

Chris Mulligan
New Contributor

hi i have an id mobile used in a mifi how do i get a one yime pass code to acess my account as its in a mifi without a message facility 

Best answer by Kash M

Hi @Chris Mulligan,

Welcome to the Community!

In order to receive a one time password you’ll need to insert the SIM into a handset.

 

Kash

4 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 17, 2024

Hi @Chris Mulligan,

Welcome to the Community!

In order to receive a one time password you’ll need to insert the SIM into a handset.

 

Kash


Paul Grice
New Contributor
  • New Contributor
  • January 11, 2025

As i only use the sim card for a wifi router in my caravan I dont have a way to put the sim in to a phone as my phone is locked to a net work. 

surley we should be able to choose otp to phone or email?

Paul


Decembersangel72
Gold Contributor
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Hi ​@Paul Grice 

How are you ‘Plan Details’ set up in your online account?
Login to your account and click on ‘View your plans’ (top right hand corner) then ‘Edit Details’.
Select ‘communication preferences’ and make sure you only select ‘Email’.
I can’t be positive that this will sort the problem but it will definitely mean you will only get correspondance by email.

Do you have access to an unlocked phone that you can use the SIM in just while you get this sorted?

The only other option is to contact the Live Chat. Type ‘Talk to a person’ in the message field to bypass the unhelpful questions.
https://www.idmobile.co.uk/live-chat


Good Luck x
 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • January 14, 2025

Hi ​@Paul Grice,

Welcome to the Community!

Please let us know how you get on.

If you require further assistance, please let us know.

 

Kash