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Question

OTP not working

  • June 26, 2025
  • 1 reply
  • 5 views

Joyce O'Sullivan
Community Member

Hi

I'm really worried now cause I cant seem to get a fix for this. The only thing I can think of is I got a new handset not long ago but now I cant receive OTP from any of my banks.

Ive just entered a new 2 year contract with ID so its not like I can cancel and change my Network.

 

I cant do any banking right now so any help is appreciated

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 27, 2025

Hi ​@Joyce O'Sullivan  I am sorry to hear this. How long has this been going on for? Is it all OTP’s you can’t receive, or is it from certain companies?