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Question

OTP not working

  • June 26, 2025
  • 1 reply
  • 6 views
Joyce O'Sullivan
Community Member

Hi

I'm really worried now cause I cant seem to get a fix for this. The only thing I can think of is I got a new handset not long ago but now I cant receive OTP from any of my banks.

Ive just entered a new 2 year contract with ID so its not like I can cancel and change my Network.

 

I cant do any banking right now so any help is appreciated

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1420 replies
    • June 27, 2025

    Hi ​@Joyce O'Sullivan  I am sorry to hear this. How long has this been going on for? Is it all OTP’s you can’t receive, or is it from certain companies?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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