Question

outgoing calls and incoming calls not working.


Can't make outgoing calls or recieve incoming calls.

Can recieve SMS messages but can't send SMS messages.

Can use 4g to access apps such as social media or Web browsers.

I have a Samsung Galaxy S20 FE.

Can anyone please help?


5 replies

Userlevel 7
Badge +6

Hi @13arnold,

Welcome tom the Community!

Firstly I would advise to reset your network settings and restart the handset.

Have you checked the coverage in your area?

It may also be worth testing the SIM in a different device to see if that makes a difference.

 

 

Kash

I am unable to make or receive calls presently. I have full signal & on unlimited calls. My airplane mode is not on 

Userlevel 7
Badge +5

Hi @Kazh 

 

I’m sorry to hear this, have you tried the above suggested to reset network settings?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

I am quitting id mobile for this reason. We have both been without calling in our area since May 5th and id has done nothing about it. We class as vulnerable customers and no one has ever returned a call and tech support is non existent. The phones are 4g compatible, software is up to date. We live in S Yorks and the phones work in Manchester and Bawtry so it is a network problem.

Userlevel 7
Badge +5

Hi @Geoff1944 

 

I’m sorry to hear this, for our vulnerable customers, we have our vulnerable customers page, have you tried this?

 

https://www.idmobile.co.uk/legal/accessibility

 

Have you also tried the above suggested?

 

Tom

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