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Community Member
June 29, 2026
Question

over charged

  • June 29, 2026
  • 2 replies
  • 21 views

Why have I been charged an extra £62.50 ?

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    June 29, 2026

    No one here has access to your account; ask on ID CHAT page.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    June 30, 2026

    Hi Sue Smith

     

    Thank you for getting in touch.

     

    I'm sorry for any confusion regarding the additional charge of £62.50.

    To explain this charge, we'll need to review your account. Please send us a private message via Live Chat or our social media channels (Facebook or Instagram), and we'll be happy to check your bill and explain exactly what the charge is for.

     

    We look forward to helping you resolve this.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.