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Question

over charged

  • June 29, 2026
  • 2 replies
  • 9 views

Why have I been charged an extra £62.50 ?

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • June 29, 2026

No one here has access to your account; ask on ID CHAT page.


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  • iD Mobile Employee
  • June 30, 2026

Hi Sue Smith

 

Thank you for getting in touch.

 

I'm sorry for any confusion regarding the additional charge of £62.50.

To explain this charge, we'll need to review your account. Please send us a private message via Live Chat or our social media channels (Facebook or Instagram), and we'll be happy to check your bill and explain exactly what the charge is for.

 

We look forward to helping you resolve this.

 

Thank you,

 

Zandile m

The iD Mobile Team