My monthly contract is for £15.99 per month but my last bill was for £24.93. I have checked my bill for an explanation but this is shown as a recurring monthly charge. Can you please explain this?
Overcharged
Best answer by Ryan D
Hi
The reoccurring charge will be your monthly bill and it would show a higher amount in any given month if you have gone over your allowances or used premium services. Your bill will show a breakdown of what has been used in addition to your £15.99 plan charge. Do you know what your bill cap is set at? We would recommend setting this to £0 to ensure that the charge is kept down to £15.99 each month.
Let us know if you can’t see the extra usage on your bill.
Ryan
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