I’ve got my new contract with you and it’s all gone over from my old phone however the Primary line won’t link to ID network. travel line has linked but not Primary. I am unable to make calls and text.
+26Sounds like you’ve got a dual-SIM phone,
How many SIM/eSIM products are currently in your phone?
+24Hi
Welcome to the Community!
Please let us know regarding the information that
We can assist you further once confirmed.
Kash
Hi Kash. I potentially out of the eSIM, I only havev1 SIM card in my new phone. I physically removed the old one out of my old phone in case that was interfering with the switch over.
…. needless to say I don’t do technology ☹️
+24Hey there
We’d recommend contacting our live-chat, who can assist you further in this instance:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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