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pac

  • December 23, 2024
  • 5 replies
  • 85 views

Ab42
New Contributor

Hi 

I've got a sim only with id and just ordered a new contact with phone via id but want to keep my number...how do I give pac to id ( as not new supplier)

Thanks

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 23, 2024

Hey there ​@Ab42, you will need to fill out the form below:

 

https://switching.idmobile.co.uk

 

Thanks,

Tyler


Ab42
New Contributor
  • Author
  • New Contributor
  • December 23, 2024

Hi Tyler

Thankyou

Unfortunately the link won't open 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 23, 2024

Hey there ​@Ab42, I’ve just clicked the link myself and appears to be working fine.

 

What happens when you click it?

 

Or on Google/your browser, search how to use your PAC code with iD Mobile, and you’ll find links/instructions on how to do so.

 

Thank you,

Tyler


Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 23, 2024

@Tyler 

 

@Ab42 Had a SIMO with iD and took out a new iD SIM and phone contract, unless I’m mistaken.

 

If this is the case you need to port your original number on your old account to another provider (I would suggest a simple PAYG), leave it 24 hours and port it back to iD on your new account.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 24, 2024

Hey there ​@Ab42, you cannot transfer your phone number directly from one iD Mobile contract to another I’m afraid. If you wish to do so, you’ll need to complete a triangle port as mentioned above by ​@Daz_S.

 

Please let us know if you require further details on a triangle port.

 

Thanks,

Tyler