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Pac after disconnection

  • January 15, 2025
  • 3 replies
  • 58 views

Edyta Matoszko
New
 Contributor

Hi ! 
my contract has ended and I can’t get my PAC code now. 

I requested on live chat to send me a PAC code to transfer my mobile 4 times today but this has not been forthcoming - they said it will be emailed but nothing has been delivered. 
so not right ! What can I do now ?? 

3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4348 replies
  • January 17, 2025

Hey there ​@Edyta Matoszko, we’re sorry to hear that.

 

You should certainly be able to get your PAC code after disconnectiton. 

 

Are you still yet to receive this please? If so, we’ll send you a PM.

 

Thanks,

Tyler


Edyta Matoszko
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • January 18, 2025

Hi, yes please . Still waiting for it 


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  • iD Mobile Employee
  • 2255 replies
  • January 20, 2025

Hi ​@Edyta Matoszko 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat