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pac code


Mary 11
Community Member

Hi, 

 

I am trying to transfer my number from my old provider, I have the PAC code and all other information entered is correct and keeps saying the information provided is not correct. How can I update my number to my old providers number? Many thanks

Best answer by andewhite

You can use online iD Live Chat to submit your PAC, @Mary 11

After starting your chat, type “talk to a person” to get in-touch with an iD adviser. 

The advisers work until 8pm on weekdays - the chatbot works 24/7. 

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andewhite
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Contributor
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  • Platinum 
Contributor
  • 12353 replies
  • Answer
  • May 2, 2024

You can use online iD Live Chat to submit your PAC, @Mary 11

After starting your chat, type “talk to a person” to get in-touch with an iD adviser. 

The advisers work until 8pm on weekdays - the chatbot works 24/7. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • May 4, 2024

Hi @Mary 11,

Welcome to the Community!

Just checking if you managed to get this resolved.

If you require further assistance, please let us know.

 

Kash