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PAC code

  • December 10, 2024
  • 3 replies
  • 45 views
P
New
 Contributor

Hi

 

Wonder if anyone can help, while trying to switch my number over to ID from Three i get the following..

Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.

 

My PAC from three expires 15/12/2024, I have been on live chat and they refuse to extend it making me request a new on when this one expires!

Can anyone help with this

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 11, 2024

    Hi ​@patters 

     

    I’m sorry to hear this, Three UK should be able to cancel any existing PAC code and issue a new, fresh one no problem, I’m unsure what the issue would be with doing so.

     

    Tom

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    P
    New
 Contributor
    • patters
    • Author
    • New
 Contributor
    • 1 reply
    • December 11, 2024
    Tom wrote:

    Hi ​@patters 

     

    I’m sorry to hear this, Three UK should be able to cancel any existing PAC code and issue a new, fresh one no problem, I’m unsure what the issue would be with doing so.

     

    Tom

    Like i have said 3 have refused to do this, on part that i will be charged for the extra days waiting for the switch!

    ID wont process it because its too close to the 15th

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • December 12, 2024

    Hey there ​@patters, we’re sorry to hear that. Unfortunately, that’s out of our control, and you’ll either need to get back in touch with Three, or wait until that date, and then ask for a new one.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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