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pac code

  • January 6, 2025
  • 11 replies
  • 1439 views
Simoak
Helpful Contributor
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Could someone please help me I've just paid off my contract with the idiotic company full of liars I've just received my pac code it's got 3 letters & 6 numbers when I put the code in its saying it needs 9 numbers I contacted ee who sent me an email saying speak to my new provider & speak with them to see what code they are requesting ! 

SOMEONE PLEASE HELP ME 🙏 so I can finally change my old no. I'd & I haven't got to deal with the living jerkoffs ee 

Best answer by andewhite

iD Mobile don’t have a telephone support helpline, ​@Simoak. 

Their help & support options are all online. 

If you have a PAC from EE (for the number you want to keep), then one of the iD customer advisers should be able to help.  

    This topic has been closed for replies.

    11 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • January 6, 2025

    These community articles explain how to contact iD customer services, ​@Simoak. 

    One of the online Live Chat advisers should be able to help process your EE PAC - the advisers work until 8pm on weekdays.

    Forum member (non-iD).
      Simoak
      Helpful Contributor
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      • Simoak
      • Author
      • Helpful Contributor
      • January 6, 2025

      ​@andewhite I've tried what you suggested & it's total useless I need to speak to an administrator... but thank you for your help it is appreciated 

      andewhite
      Platinum 
Contributor
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      • andewhite
      • Platinum 
Contributor
      • Answer
      • January 6, 2025

      iD Mobile don’t have a telephone support helpline, ​@Simoak. 

      Their help & support options are all online. 

      If you have a PAC from EE (for the number you want to keep), then one of the iD customer advisers should be able to help.  

      Forum member (non-iD).
      Simoak
      Helpful Contributor
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      • Simoak
      • Author
      • Helpful Contributor
      • January 6, 2025

      ​@andewhite I've manged to get it sorted now once again thank you for your reply 🙏 😀 

        Kash M
        iD Mobile Employee
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        • Kash M
        • iD Mobile Employee
        • January 7, 2025

        Hi ​@Simoak,

        Glad to hear that the issue is resolved.

        Thanks ​@andewhite for helping with this.

         

        Kash

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        J
        New Contributor
        • Jon62
        • New Contributor
        • February 10, 2025

        I want to keep my number here is my PAC code (information removed)

        Simoak
        Helpful Contributor
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        • Simoak
        • Author
        • Helpful Contributor
        • February 10, 2025

        ​@Jon62 if you go to the home page on the id app goto plans scroll down to switch to id then follow the instructions from there ! If you have any problems speak to live chat and they will help you from there 

          J
          New Contributor
          • Jon62
          • New Contributor
          • February 10, 2025

          Thanks for the info

          N
          iD Mobile Employee
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          • Natalie W
          • iD Mobile Employee
          • February 13, 2025

          Hi ​@Jon62 

           

          Thanks for getting in touch. 

          Were you able to arrange the port for your number? 

           

          Thanks, 

           

          Nat 

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          J
          New Contributor
          • Jon62
          • New Contributor
          • February 13, 2025

          Hi nat yes thanks for asking..

          N
          iD Mobile Employee
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          • Natalie W
          • iD Mobile Employee
          • February 16, 2025

          Great to hear ​@Jon62 

           

          Please get in touch if you require any assistance in the future. 

           

          Nat 

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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