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Pac code after disconnecting

  • December 12, 2024
  • 2 replies
  • 91 views

Paul Akintoye
Community Member

My account was disconnected yesterday, is it still possible to get a pac code? If so how since I'm unable to message 65075 or get text message 

Best answer by andewhite

Don’t delay, contact the customer advisers using the iD Live Chat service, ​@Paul Akintoye.

The iD advisers work until 8pm on weekdays - tell the 24/7 chatbot you want to “talk to a person”. 

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • December 12, 2024

Don’t delay, contact the customer advisers using the iD Live Chat service, ​@Paul Akintoye.

The iD advisers work until 8pm on weekdays - tell the 24/7 chatbot you want to “talk to a person”. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 13, 2024

Hi ​@Paul Akintoye 

 

We’d always recommend getting a PAC code before disconnecting, as you risk losing the number.

 

As ​@andewhite suggests we’d recommend getting in touch with the team on the live chat, Facebook or Twitter as soon as possible.

 

Tom