HiI recently became a victim of PAC fraud. I received a text message detailing my PAC code and I should pass this on to my new provider. I contacted ID mobile via the chat function and was told it was probably an error and to ignore it. Less than 24 hours later I received another text message informing me that my contract was now cancelled and my final balance is £411. Then my mobile phone went to emergency calls only an the only thing I have working is WhatsApp. I contacted ID an they told me my number had been taken and they would attempt to get it back. In the meantime the scammer has tried to access my bank accounts and tried to set up Paypal credit and Klarna credit using my number. Luckily I was able to block my accounts and I did not respond to the Paypal and Klarna requests for passwords or clicking any links. I am now 7 days without any signal on my phone and ID just keep telling me that they are working to get my number back from 3 mobile. When am I likely to get my number back and get reconnected? I use my mobile phone for work calls, I am the first point of contact for my elderly grandfathers careline if he has a fall and I am also waiting on some tests results from my doctor. I need my number back urgently. It is making me very anxious that I can not be contacted and a scammer is getting all of my voicemails.Has someone had this issue? How long did it take to get your number back?

Hi @LOUH8582We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link:https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Tom

Hey there @LOUH8582, we’re very sorry to hear you’ve been a victim of PAC fraud. If you’re already in touch with our teams, and they’re working to get your number back, we’d advise to await further updates and keep in touch with the same team. Unfortunately, it can take time to retrieve a phone number back, and our team will be working to do this for you ASAP with the upmost importance.Our sincere apologies once again for this, and I hope the team have this resolved for you very soon.Thanks,Tyler

PAC Code fraud, how long do we have to wait?

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