PAC code is not working for new e-sim | iD Mobile Community
Skip to main content

PAC code is not working for new e-sim

  • December 4, 2024
  • 1 reply
  • 43 views

I just get "We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again."

This topic has been closed for replies.

1 reply

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • December 4, 2024

Hey there ​@DaveM197, sorry to hear that.

 

Firstly, is the PAC code correct and in-date?

 

Secondly, are you using the transaction code beginning with 4 in your welcome to iD email?

 

If so, and all other details are correct, please contact our live-chat with your PAC details for further assistance:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler