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PAC code is not working for new e-sim

  • December 4, 2024
  • 1 reply
  • 26 views

I just get "We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again."

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • December 4, 2024

Hey there ​@DaveM197, sorry to hear that.

 

Firstly, is the PAC code correct and in-date?

 

Secondly, are you using the transaction code beginning with 4 in your welcome to iD email?

 

If so, and all other details are correct, please contact our live-chat with your PAC details for further assistance:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler