Solved

pac code not processed

  • 9 January 2021
  • 5 replies
  • 64 views

I have entered my PAC code into iD mobile and it hasn’t been processed. There is nobody to speak to from iD and only get to speak to a robot on the online chat which isn’t helpful as it isn’t answering my question. Currently paying for 2 contracts and will end up having to cancel the iD mobile if i cannot get my number transferred. I am a key worker and need my number to be transferred ASAP.

 

Can anyone help please??? 

icon

Best answer by Michelle 11 January 2021, 17:55

Hi @Leanne0510 

 

When you submit your PAC, your number will be transferred the next working day between 8am and 10pm. But please note, that doesn’t always mean the very next day.

You can find out when your number is likely to port via the link below:

 

https://www.idmobile.co.uk/help-and-advice/switching-to-idmobile

 

If you do require further help or your number has still not ported within the given timescales, please reply back on this post and we’ll be able to help further. 

 

Michelle 

View original

5 replies

Userlevel 3
Badge +7

Hi @Leanne0510 

 

When you submit your PAC, your number will be transferred the next working day between 8am and 10pm. But please note, that doesn’t always mean the very next day.

You can find out when your number is likely to port via the link below:

 

https://www.idmobile.co.uk/help-and-advice/switching-to-idmobile

 

If you do require further help or your number has still not ported within the given timescales, please reply back on this post and we’ll be able to help further. 

 

Michelle 

I moved to 3 and I Recieved final bill from ID when it pac over. My old number worked on new network. But now 3 say it didn't register and they cannot access my account. They said I need a new pac code from ID. Which I cannot get because I have no account with u anymore. This is so hard and I cannot even talk to anyone. 

The fact I cannot communicate with a real person is the main reason I left I'd. Live chat with silly robots is not the way forward for customer service. In fact I would love to live in the wild with no need for direct debits and banks and having to write stuff like this out of bloody frustration. It's no wonder so many people are depressed and suicidal these days. 

I think maybe I should use review sites to vent my frustration with bad customer service from companies not supporting human customer services contact. 

 

 

Userlevel 7
Badge +9

Hello @wonkystonky,

That’s odd, if the number has processed and transferred over, then it would have been cancelled by us.

I’ll send you a PM so we can look into this further.

 

Mohammed

 

Reply