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PAC code not working

A
Community Member

I have just switched to ID mobile. I've received my PAC code from ee but when I enter it it tells me it is wrong. I have tried it on the app and the website multiple times and I am using the exact number I was sent but it still won't work. Can you please help me? 

Best answer by Mohammed H

Hey @Ashman,

The issue is likely the transaction number as @andewhite suggested.

You need to make sure you’re entering the transaction number that begins with 4.

This is found on your Welcome Email which may have filtered into your spam/junk folder.

Have a look and let us know how you get on.

Mohammed

 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12535 replies
  • January 9, 2023

Does your transaction number begin with the number “4” @Ashman?

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • January 11, 2023

Hey @Ashman,

The issue is likely the transaction number as @andewhite suggested.

You need to make sure you’re entering the transaction number that begins with 4.

This is found on your Welcome Email which may have filtered into your spam/junk folder.

Have a look and let us know how you get on.

Mohammed

 

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