Purchased an ID monthly sim only and gave PAC from EE to Curry’s advisor when purchasing. Been 4 days and on my iPhone the number shows as the temp one given by ID mobile not my old EE one I wanted to keep!
is there a way to online chat with ID to sort as really can’t lose my old number!!
+19Hi
Not ported over at all. Finally managed to get thru to someone via the online chat function and they’ve found/sorted - or will be COP today (fingers crossed!) 🤞🏼
Also, I’m supposed to manually change my number on the handset myself so will do that at some point but main concern for me was ppl trying my ‘old EE’ number and going straight to VMail.
+25Hi
Glad to hear our chat were able to help with this.
Tom
Tesco mobile sent 3 PAC codes. ID mobile ( Currys ) say they were out of date or not valid in any case they didn't work. After hours of being batted back and forth between ID mobile and Tesco mobile with both effectively saying ' it's not our fault it theirs ' I am now lumbered with two phones and two numbers. Verification codes randomly go to either phone. Sometimes when I'm out the system will not allow me to order stuff on an app. Emails go to the old phone on outlook, both, on Gmail. It's a mess. Martin Lewis says on his podcast about reluctance to change networks to get better deals because of PAC issues. My case with ID mobile is ' resolved ' because it can't be resolved apparently. My case with Tesco Mobile is ' closed '. I'm quite certain I've followed every process to the letter. Technology is starting to fracture, it is failing more and more frequently, where are we going ?
+24Hi
Did you check in case it was a split port?
Did our Live Chat Team escalate this to the Technical Team?
If not, please let us know and we can escalate this if required.
Kash
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