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Pac code submitted but not working?


I had two phone numbers on a single EE plan, one for me and one for the missus.

 

We got PAC codes for both numbers and set up separate id accounts for each number and submitted the pac codes at about the same time yesterday.

My id account is working fine with my old number but my missus account isn't.

 

She's set up her account and added her id mobile number but her old number hasn't been transferred yet.

 

She's tried to login to the id community but it says invalid user or password. When she tries the 'forgotten password ' link and enters her email address the email never shows up.

 

How can she get this resolved?

 

Best answer by andewhite

Forum members here can’t look at porting information, nor customers accounts.

Perhaps the best option is to seek assistance using the primary channel for customer service, which is the online iD Live Chat service, @gypmaster

The iD advisers work 9am - 8pm on weekdays - the iD chatbot is there 24/7.

The iD account holder should tell the chatbot they want to “talk to a person” - repeating this a few times. 

🤞

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5 replies

andewhite
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • June 13, 2024

Forum members here can’t look at porting information, nor customers accounts.

Perhaps the best option is to seek assistance using the primary channel for customer service, which is the online iD Live Chat service, @gypmaster

The iD advisers work 9am - 8pm on weekdays - the iD chatbot is there 24/7.

The iD account holder should tell the chatbot they want to “talk to a person” - repeating this a few times. 

🤞


  • Author
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 Contributor
  • 3 replies
  • June 13, 2024

We'll give that a go, thanks 👍 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • July 1, 2024

Hi @gypmaster 

 

Was the PAC number the same for both mobile numbers?

 

When transferring to us, you’ll need a unique PAC code for each number being transferred.

 

Tom


  • Author
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  • 3 replies
  • July 3, 2024

all fixed thanks. it was a mix up with sims.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • July 16, 2024

Hi @gypmaster,

Glad to hear that your issue is resolved.

Please get back to us if you require further assistance.

 

Kash