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pac code tran

  • April 30, 2025
  • 4 replies
  • 32 views
Mike Barnes
New Contributor

I have recently tried moving my number to Vodafone but the pac is not valid. Vodafone have suggested contacting ID and asking them to cancel the current PAC and issue a new one. I have called ID twice today and received no actual help to resolve my issue. 

    4 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • April 30, 2025

    Hi ​@Mike Barnes  can you please double check the PAC you are giving them? We wouldn’t be able to issue another one until this has expired, 30 days after issue.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mike Barnes
    New Contributor
    • Mike Barnes
    • Author
    • New Contributor
    • April 30, 2025

    Hi, I have done that but it’s still not working. They have said it’s quite a simple process to cancel and re issue a new pac number 

    Mike Barnes
    New Contributor
    • Mike Barnes
    • Author
    • New Contributor
    • April 30, 2025

    Or is it possible to cancel a switch request so the pac can be used again?

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • April 30, 2025

    We will pop you a message here so we can discuss this further with you. Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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