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pac code tran


Mike Barnes
New
 Contributor

I have recently tried moving my number to Vodafone but the pac is not valid. Vodafone have suggested contacting ID and asking them to cancel the current PAC and issue a new one. I have called ID twice today and received no actual help to resolve my issue. 

4 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 788 replies
  • April 30, 2025

Hi ​@Mike Barnes  can you please double check the PAC you are giving them? We wouldn’t be able to issue another one until this has expired, 30 days after issue.


Mike Barnes
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • April 30, 2025

Hi, I have done that but it’s still not working. They have said it’s quite a simple process to cancel and re issue a new pac number 


Mike Barnes
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • April 30, 2025

Or is it possible to cancel a switch request so the pac can be used again?


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 788 replies
  • April 30, 2025

We will pop you a message here so we can discuss this further with you. Thanks.