Skip to main content
Solved

PAC code transfer error

  • January 29, 2025
  • 2 replies
  • 322 views

Hello I have recently joined ID mobile, from o2, as my contract was coming to an end. I signed up and entered my PAC code, and I thought I put a date in when to change over! but how do I know if it has gone through, o2 weren’t helpful in the process, and said they can’t see anything. 
Any help would be great as I don’t want to have to pay any more to my previous provider.

Best answer by andewhite

Unfortunately ​@Davop77, sometimes the switching date you choose seems to get misplaced if selected at the point you sign-up to iD.  

To resolve your switching issue, try the iD online Live Chat service, to speak with iD customer service. 

The iD advisers work until 8pm on weekdays - just tell the 24/7 iD chatbot you’d like to “talk to a person”. 

View original

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12347 replies
  • Answer
  • January 29, 2025

Unfortunately ​@Davop77, sometimes the switching date you choose seems to get misplaced if selected at the point you sign-up to iD.  

To resolve your switching issue, try the iD online Live Chat service, to speak with iD customer service. 

The iD advisers work until 8pm on weekdays - just tell the 24/7 iD chatbot you’d like to “talk to a person”. 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2215 replies
  • January 30, 2025

Hi ​@Davop77 

 

Thanks for getting in touch. 

 

We are sorry to hear there is some confusion around the date for the port. 

Have you been able to speak to the Live chat team to check on the date this is booked in for?

 

If not, please let me know and we can send you over a private message. 

 

Thanks, 

 

Nat