PAC Fraud by ID mobile staff? | iD Mobile Community
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PAC Fraud by ID mobile staff?

  • October 24, 2024
  • 1 reply
  • 50 views

Someone accessed my ID Mobile account via the website according to customer support and requested a PAC code

They then used the PAC code to initiate the switch.

My question is how did they get the PAC code when it’s supposed to be text to your number?

I phoned my banks fraud team and they’ve informed me that they’ve seen a high volume of fraud attempts like this from ID mobile numbers and it’s most likely someone working at ID mobile making these requests.

A quick google search tells you this has been a common issue with ID mobile over the years and that the staff are useless when it comes to helping you.

I’ve took all the necessary steps with my bank, but is there any other way someone could get my PAC code? do they send it by email or live chat?

This topic has been closed for replies.

1 reply

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  • iD Mobile Employee
  • October 25, 2024

Hello @Jayc1993 

 

Welcome and thank you for posting to us here on the community. 

 

We are very sorry to hear this has happened to you, we appreciate this must be concerning and we would want to do all we can to support.

 

You are correct, a PAC can be requested via text but it can also be requested by contacting our team directly on Live Chat or social media (private messages).

Before a PAC is generated, our team will go through the security process and will not provide the code until this is completed. 

 

We want to assure you we do all we can to keep our customers account details secure. 

 

Have you been able to speak to the team in order to get this matter resolved? 

If not, please do let us know and we will do all we can to help. 

 

Thanks, 

 

Nat