PAC Switch Didn't work and calls not working | iD Mobile Community
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Question

PAC Switch Didn't work and calls not working

  • January 8, 2026
  • 5 replies
  • 68 views
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New Contributor

I signed up for id mobile at the weekend and downloaded the esim. It was added as a second line.

My PAC transfer happened yesterday and I removed my O2 Sim. The id esim then became the primary sim.

Data works, but it is not showing a number and I have no access to phone calls and texts.

To make things worse I have had no update from id about what is happening with this transfer and when I try to log into the app it sends me a text message to verify my identity … but I can’t receive text messages!

There doesn’t seem to be any way to contact help and support except for here and the chatbot is completely useless.

I don’t really know what to do, but this has been a very frustrating and disappointing start to using id mobile!

    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 8, 2026

    It’s up to you to configure the device correctly. What phone do you have?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • daz4126
    • Author
    • New Contributor
    • January 8, 2026

    How am I supposed to ‘configure the device correctly’? The email said the PAC transfer would just work.

    It’s an iPhone 11

    D
    New Contributor
    • daz4126
    • Author
    • New Contributor
    • January 8, 2026

    I think the sim was in data only mode when it was activated, so won’t use voice. Is there a way to reinstall the esim?

    D
    New Contributor
    • daz4126
    • Author
    • New Contributor
    • January 8, 2026

    It’s just suddenly started working, not sure what the problem was, maybe the switch just took longer than they said?

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • January 8, 2026

    Hi, ​@daz4126 

    Thank you for getting in touch with us, I’m really sorry to hear about the problems you’re experiencing following your recent sign-up and PAC transfer. I completely understand how frustrating this must be, especially when you’re unable to make or receive calls or texts.

    From what you’ve described, it appears that while your data service is active, the number transfer and full activation of your eSIM have not yet completed. This can occasionally happen during a PAC transfer, and it may take a little additional time for calls and texts to become fully provisioned.

    I also appreciate how difficult this has made accessing the app, as the verification text cannot be received at the moment. I’m sorry for the lack of updates and for the inconvenience caused when trying to reach support. I am glad that now all your services are working.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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