Hey there ​@Maxwell1507, sorry to hear that. Are you using the transaction code beginning with a 4 or a 1 please?

The one beginning with 4 is the correct one.

Thanks,

Tyler

Hello ​@Tyler C 

I am using the transaction number beginning with a 4. 

Hi ​@Maxwell1507 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

PAC switch not working even though all details correct I need help

Hi ​@Irenek 

Thanks for getting in touch. 

Are you using the transaction code beginning with a 4 or a 1 please?

The one beginning with 4 is the correct one.

Thanks,

Natalie 

Hi ​@Irenek,

I’m sorry you’re having trouble with your PAC switch I understand how stressful it can be when you’re trying to move your number and it’s not working, even when all your details are correct. Let’s get this sorted.

Here’s what could be happening and what we can do:

1. Double-check PAC Details:

• Make sure the PAC code is still valid (PACs are usually valid for 30 days).
• Ensure you’re entering the exact mobile number that the PAC was issued for

2. Network / Timing Issues:

• Sometimes the receiving network may delay or reject the switch if there’s a mismatch in details.
• It can take a few hours for the switch to process.

However please use these steps to help with the number change: 

1. Download / Open Self Care App

• Make sure you’re logged in with your iD Mobile account.

2. Go to ‘My Account’ or ‘Port Number’ Section

• Depending on your app version, this may be under ‘Settings’ → ‘Port Number’ or ‘Order a SIM / Switch Number’.

3. Enter Your PAC Details

• Have your PAC code from your previous network ready.
• Enter your current mobile number exactly as it appears.

4. Provide Personal Details

• Confirm your full name and date of birth match what your old network has on record.

5. Submit the Request

• The app will verify the details and schedule the port.
• You’ll see a confirmation message with an expected port date.

6. Insert iD Mobile SIM on Port Day

• On the scheduled day, insert your new iD Mobile SIM.
• You may lose service for a few minutes while the switch completes this is normal.

Alternatively, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d be more than happy to also assist with the number change.

-Luna 

I did all that and it keep saying Oops…something went wrong 

Hi ​@Irenek,

Thank you for confirming, 

Please kindly contact us via our Socials (Facebook or Instagram), Live Chat or email us at socialqueries@idmobile.co.uk. This way we will be able to look into your account, and we will be able to process the number change for you. 

-Luna

Hi, did you manage to fix your issue? Actually, I have this problem as well. 

Hi ​@Negar 

Thanks for getting in touch. 

Have you followed all of the steps listed in the thread to try and resolve the issue?

Thank you 

Natalie 

Thank you for your response, I just couldn't understand which application I have to install it. You told us to Download/ open Self Care App, what application are you talking about?

Hi ​@Negar,

The selfcare app is referring to the iD Mobile app.

Kashif