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pac transfer

  • January 14, 2025
  • 3 replies
  • 63 views

Stefan Wroblewski
New Contributor

After pac transfer I can’t make or receive calls, tried rebooting phone still no good, same on my iPhone 15 and 13 pro max 

Best answer by Kash M

Hi ​@Stefan Wroblewski,

Welcome to the Community!

Please can you try the below and let us know how you get on.

Sometimes, your iPhone might not have the correct mobile number saved. Don’t worry, though! Follow the steps below to check it, and if needed, update it:

  1. Open ‘Settings’.

  2. Tap ‘Apps’.

  3. Tap ‘Phone’.

  4. Tap ‘My Number’.

  5. Enter your mobile number, using +44 instead of the first 0.

  6. Tap ‘Save’.

Kash

3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 15, 2025

Hi ​@Stefan Wroblewski,

Welcome to the Community!

Please can you try the below and let us know how you get on.

Sometimes, your iPhone might not have the correct mobile number saved. Don’t worry, though! Follow the steps below to check it, and if needed, update it:

  1. Open ‘Settings’.

  2. Tap ‘Apps’.

  3. Tap ‘Phone’.

  4. Tap ‘My Number’.

  5. Enter your mobile number, using +44 instead of the first 0.

  6. Tap ‘Save’.

Kash


Stefan Wroblewski
New Contributor

Tried it but it wouldn’t save


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 20, 2025

Hey there ​@Stefan Wroblewski, sorry to hear that.

 

In that case, please try the steps again above, but in the following two ways:

 

  1. Try all steps above in order, with the phone in flight mode. Then restart phone.
  2. Try all steps above in order, with the SIM card outside the phone, then restart phone and re-enter SIM card.

 

Thanks,

Tyler