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PAC transfer incomplete

  • September 2, 2024
  • 1 reply
  • 58 views

I have transferred My number from EE, all is working fine and I am receiving all calls and messages. My problem is that when I send a text message it is the temp ID mobile number that the recipient sees, how to I fix this?

I've tried rebooting my phone multiple times

Thanks

Gillian

Best answer by Kash M

Hi @Gwyatt15,

Welcome to the Community!

If you are using an iPhone please try the below:

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Kash

 

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1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • September 5, 2024

Hi @Gwyatt15,

Welcome to the Community!

If you are using an iPhone please try the below:

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Kash