Hi there,
Did a PAC transfer a couple weeks ago and all good from a WhatsApp/phone call point of view.
However when sending text messages it's showing to others as my original account phone number and not my old number that I've transferred too (so a different number if a call to text), so is causing confusion when texting.
Any help?
Best answer by Tom
Hi
I’d recommend the following;
On iPhone;
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
On Android;
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
Tom
+25Hi
I’d recommend the following;
On iPhone;
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
On Android;
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
Tom
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
