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paid for add on data but its not letting me use it

  • July 4, 2026
  • 1 reply
  • 0 views

Hi, I bought some additional data but it won’t allow me to use it, can you help please 

1 reply

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  • iD Mobile Employee
  • July 4, 2026

Hi ​@Joe1992 

 

Thank you for getting in touch with us, and I am so sorry that you're unable to use the additional data you've purchased.

We'll be happy to help. Could you please confirm whether you've restarted your phone since purchasing the add-on? If not, please try restarting your device, as this can help activate the add-on.

 

Thank you,

 

Zandile 

The iD Mobile Team