Skip to main content
Solved

paid my bill but service still not restored

N
Community Member

I've paid my bill but my services still have not been restored. Please help thank you 

Best answer by Lauren

Hi @Nicol, once payment goes through your services are usually restored within an hour or two, though this can technically take up to 24-hours.

Otherwise, it sounds like the bar on the account may need to be manually lifted by an advisor.

If you still need assistance in this, just let us know here and we’ll be happy to send you a PM.

-Lauren

View original
This topic has been closed for comments

10 replies

Lauren
iD Mobile Employee
Forum|alt.badge.img+19
  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • April 27, 2024

Hi @Nicol, once payment goes through your services are usually restored within an hour or two, though this can technically take up to 24-hours.

Otherwise, it sounds like the bar on the account may need to be manually lifted by an advisor.

If you still need assistance in this, just let us know here and we’ll be happy to send you a PM.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
D
New
 Contributor
  • DanTuvey
  • New
 Contributor
  • 1 reply
  • August 1, 2024

Hi there! 
 

I’m experiencing the same issue, made the payment 11 hrs ago and my services haven’t yet resumed to normal yet. I think I may need an advisor to manually lift the situation

 

many thanks

 

Dan

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8225 replies
  • August 8, 2024

Hi @DanTuvey 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
New
 Contributor
  • joepidge
  • New
 Contributor
  • 2 replies
  • August 13, 2024

I am also having this issue. Can an agent look into this please. Its very frustrating 

Joe
Rosemarie Hayden
New
 Contributor

I

Rob Hardbottle
New
 Contributor

Paid bill but still restricted 

Kira-lee New
New
 Contributor
  • Kira-lee New
  • New
 Contributor
  • 1 reply
  • August 19, 2024

Hi I’ve payed my bill I have one out standing I’d did this last time and it came on but this time it hasn’t come back on 

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8225 replies
  • August 26, 2024

Hi @joepidge, @Rosemarie Hayden, @Rob Hardbottle and @Kira-lee New 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
New
 Contributor
  • Moblijo85x
  • New
 Contributor
  • 2 replies
  • October 8, 2024

Also paid but no service 

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8225 replies
  • October 10, 2024

Hi @Moblijo85x 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Perks banner
Terms & Conditions