Customer service,Out of contract,still being billed 26.96 pounds month.How do I go about
cancelling the direct debit and keep my number.
+8Hi
Are you looking to leave iD? You have a few different options, you should have received an email towards the end of your contract which would have explained these, this may have gone to your junk/spam folders in error.
You can upgrade and remain with us, if you click here you will be able to log in and see what upgrade options are available to you (if you are happy with your handset, you can upgrade to a SIM only plan, this will keep your costs down) - Phone Upgrade - Upgrade Your Phone | iD Mobile
Or if you wish to obtain a PAC (to keep your number) and move to another network, please visit - https://tinyurl.com/v4ep38dz
I hope this helps, but if you have any further questions, please let us know.
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