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Question

Patchy, non existent coverage for days in UK and France

  • June 16, 2026
  • 2 replies
  • 7 views
M
New Contributor

I have been having mobile network issues for days now. The signal is consistently disappearing with just “Emergency calls only”, or no signal whatsoever. Then it will occasionally pick up a signal and I will have text messages informing me of missed calls etc. Sometimes I can make calls but there is no data signal.

I have tried restarting my phone, resetting settings, I requested an E sim in case there was an issue with physical SIM card, but none of theses seem to have resolved the issue.

I tried speaking to the live chat, but having tried the above with them their only answer was they couldn’t guarantee coverage, and there was currently at issue at my current postcode. However, the online network checker suggests there is no issue…

I’ve also tried the SIM card in another phone but it won’t connect to the network, not even briefly.

I’ve not ruled out this could be a problem with my specific handset, but the other phone should be fine.

My wife is also on id and hasn’t had any issues. Any ideas? Thanks is advance! 

    2 replies

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • June 17, 2026

    Hi ​@mdh1980, 

     

    Thank you for reaching out, and we're sorry to hear that you've been experiencing these ongoing network issues.

     

    We appreciate the troubleshooting you've already completed, including restarting the handset, resetting settings, testing an eSIM, and trying the service in another handset. Based on what you've described, particularly the fact that the SIM also fails to connect properly in another phone, this may require further investigation.

     

    Before we proceed, please try the following additional checks:

    • Set the handset to 4G/LTE only:
      • iPhone: Settings > Mobile Service > Voice & Data > 4G
      • Android: Settings > Connections > Mobile Networks > Network Mode > LTE/4G
    • Manually select the network:
      • Settings > Mobile Network > Network Operators
      • Turn off automatic selection
      • Wait for networks to load
      • Select the available iD Mobile/Three network
      • Re-enable automatic selection afterwards
    • Ensure your handset software is fully up to date
    • If using Dual SIM, ensure the correct SIM is selected for calls, texts and data
    • Remove and reinsert the SIM (if applicable) and restart the handset

    As you've advised that your wife's iD Mobile service is working correctly in the same area, and you've also tested the SIM in another handset, we'd like to investigate this further.

     

    Please contact us via Live Chat or send us a direct message through our social media channels for us to investigate further. 

     

    Owethu

    M
    New Contributor
    • mdh1980
    • Author
    • New Contributor
    • June 17, 2026

    I've spoken to Live Chat again, and they have said the will escalate the issue, but didn't make clear what would happen next, if anything.

     

    Chat GPT suggests I need to request I get my network reset / reprovisioned, how would I go about getting this done?

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