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pay as you go

C
Active Contributor

I purchased a I month top up for £20 unlimited data 03 June 2025 today I got I used up my credit have I done something wrong when I did this purchase 

Regards Chris Hayes

Best answer by Siân W

I am afraid we are unable to cancel or change add ons ​@Chris Hayes  once they have been purchased.

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    5 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1576 replies
    • June 5, 2025

    Hi ​@Chris Hayes  sorry, do you mean your top up credit has gone? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • Chris Hayes
    • Author
    • Active Contributor
    • 10 replies
    • June 6, 2025

    Yes I select wrong package 

    Chris Hayes 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1576 replies
    • Answer
    • June 8, 2025

    I am afraid we are unable to cancel or change add ons ​@Chris Hayes  once they have been purchased.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    1 person likes this
    • C
      Chris Hayes
    C
    Active Contributor
    • Chris Hayes
    • Author
    • Active Contributor
    • 10 replies
    • June 8, 2025

    Thank you 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8584 replies
    • June 9, 2025

    Hi ​@Chris Hayes 

     

    No worries, let us know if you need anything else.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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