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pay as you go

  • June 5, 2025
  • 5 replies
  • 39 views

I purchased a I month top up for £20 unlimited data 03 June 2025 today I got I used up my credit have I done something wrong when I did this purchase 

Regards Chris Hayes

Best answer by Siân W

I am afraid we are unable to cancel or change add ons ​@Chris Hayes  once they have been purchased.

5 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 5, 2025

Hi ​@Chris Hayes  sorry, do you mean your top up credit has gone? 


  • Author
  • Active Contributor
  • June 6, 2025

Yes I select wrong package 

Chris Hayes 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 8, 2025

I am afraid we are unable to cancel or change add ons ​@Chris Hayes  once they have been purchased.


  • Author
  • Active Contributor
  • June 8, 2025

Thank you 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 9, 2025

Hi ​@Chris Hayes 

 

No worries, let us know if you need anything else.

 

Tom