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paying bill that has gone to LCS without a ref number

  • October 17, 2024
  • 1 reply
  • 46 views

Joner Kate Morgan
Community Member

I had difficulty in paying my bill which has now been passed over to LCS. I don’t have a reference number to pay it. 

 

Adding to this I was sent a new sim with a new number but couldn’t activate it because I hadn’t paid the bill and I don’t know the replacement number either so can’t log onto ID mobile site. I do however know my previous number and wondered if there was a way that you could either provide me with a reference number for LCS so I can pay the bill or give me the new sim number so I can log in and pay the outstanding bill.

please could you advise 

 

 

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • October 23, 2024

@Joner Kate Morgan -

For this specific case I’d recommend speaking to our Live Chat team.

https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’. Thanks.