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payment

  • January 10, 2025
  • 1 reply
  • 7 views

Nicole Clark
Community Member

Why have I been charged my old payment when I’ve charged to a new tariff 

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 11, 2025

Hey there ​@Nicole Clark, sorry to hear that.

 

If your invoice was already created before upgrading, then that may be why. I’d advise to contact our live-chat to double-check the charges and to explain further if needed:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler