Hey there ​@Kia 678, sorry to hear that.

If you have paid twice, it will add to your account as credit and pay for/towards your next bill automatically, or, we can refund the amount back to you if you prefer.

Has two payments definitely left your bank account?

Thanks,

Tyler

The same things happened to me..since last Oct 2024 since an app update my Dd failed apparently..message from ID..  I made card payment ..the Dd taken ..I've noticed aswell from my payments ID billing I've been billed twice a month and been paying it.. wtf… had endless messages saying we've reinstated your DD .. “ you've disputed your DD” no I havnt .. the bank has disputed your DD .. no they havnt .. perhaps they've noticed that on the 5th of the month then the 10th of the month the exact same payments amounts have left my bank to pay you .. what the hells going on and now my husbands ID account is receiving the same messages apparently since Nov 🤷🏼‍♀️ .. so I'm paying double for my contract and we don't even know about my husbands..

help…

Hello ​@frustrated flower 

Thanks for posting.

I have replied to your separate post regarding your concerns. 

We will pick this up with you from there. 

Thanks, 

Nat 

Since January 2025, 2 direct debits have left my account every month doubling my bill. Can someone please amend the DD from my bank and refund the over payment immediately. Or give me a telephone number to call so I can speak to you directly instead of bot!!

Hi ​@Lima.Golf.Oscar  this sounds strange, are the Direct Debit reference numbers the same for both payments on your bank statement?

Sian, I have managed to get in touch with one of their service operators via chat. It seems whenI first opened the account I ticked a box somewhere for a physical sim card, I noticed and then opted for an esim instead. It seems that they created 2 accounts because of this. I have asked them to delete the one account linked to the physical sim card, however, they seem to be incapable of doing this and for some reason can only delete both; not sure how this works. Anyways, I’m looking for another deal with another vendor. As soon as I have found an appropriate deal, I’ll be leaving.

Hey there ​@Lima.Golf.Oscar, we’re sorry to hear that, and that you’re thinking of leaving us. If you do have any further questions, please do let us know.

Thanks,

Tyler