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people have ring my twice before getting hold of me


Trudi S Atkinson
New
 Contributor

When office calls or family they have to ring twice before I answer?

 

Please help 

 

Thank you Trudi 

Best answer by Tyler

Hey there @Trudi S Atkinson, welcome to Community!

 

How long has this been an issue for please? How long have you been with us?

 

Is it only these certain numbers, or all numbers please?

 

Thanks,

Tyler

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • Answer
  • June 28, 2024

Hey there @Trudi S Atkinson, welcome to Community!

 

How long has this been an issue for please? How long have you been with us?

 

Is it only these certain numbers, or all numbers please?

 

Thanks,

Tyler


Trudi S Atkinson
New
 Contributor

Hi Tyler 

 

From day one, all calls and about 1 year

 

Many thanks for your help 

 

Regards  Trudi 


Robert Whitaker
New
 Contributor

i have a similar problem

my wife and i cannot call each other.

both id mobile.

both get engaged when calling the other


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • July 31, 2024

Hi @Robert Whitaker @Trudi S Atkinson,

Welcome to the Community!

It sounds like it may need to be raised with the Technical Team.

I would advise contacting our Live Chat Team for further assistance.

 

Kash