Hi ​@Taylor Reid 

We’re not a live chat here and won’t be able to pick this up and get it sorted in time, for time sensitive queries, we’d recommend a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Ive missed arranged payment and want to pay Monday 

My service has already been restricted. I could really do with full service as need to stay intouch with ill family member 

Please advise 

Hey there ​@Alex Roffe, sorry to hear that, and sorry for us only getting back to you now.

If you ever have a query in regards to a payment extension, and it’s urgent, we’d always recommend contacting us via our live-chat or via our social media pages during opening hours for a quicker response, as we don’t offer instant replies here.

As it’s Monday, and today’s the date you mentioned, I’d recommend paying as soon as you can and your services will then resume. If you’re still in need of a payment extension, please contact our live-chat here:

https://www.idmobile.co.uk/live-chat

We wish you family member all the best.

Thanks,

Tyler