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phone Bill

  • July 3, 2022
  • 1 reply
  • 8 views
Jack Coupar
Community Member

My phone bill should be £36.99 per month. There is no additional costs on my most recent invoice, yet I’ve been charge over £44.00. Why is this. 

    This topic has been closed for replies.

    1 reply

    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • July 4, 2022

    Hi @Jack Coupar, either you’ve incurred an additional charge somewhere that’s not showing up on your bill for some reason, or, more likely, you’ve recently changed your Direct Debit date.

    Does your bill show the period that it covers? If it’s more than 30 days, then you have your answer.

    If you’re still none the wiser, I’d recommend speaking to the Facebook, Twitter or Live Chat teams so they can take a look at your account.

     

    Thank you,

    Rory

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