phone bill pay bill late

Hi @Greeny74,

Welcome to the Community!

You can request a payment extension by contacting our Live Chat Team.

The team will need to send off the request and wait for it to be approved.

Kash

I get my direct debit taken out any date between 5th and 7th of each month. This month I can’t afford to have the money taken until Monday 7th October. I need my phone for my work and also because I’m off on holiday to Great Yarmouth on 7th - 11th October. How can I find out when the direct debit will go out? The 5th October falls on a Saturday this month. No problems paying on 7th as I get my State Pension then 

Worried Direct Debit will come out Saturday 5th.

can’t pay until Monday 7th October

How do I live chat a team member from customer services, not automated reply

@SusanNanner58 -

Type ‘Speak to someone’: https://www.idmobile.co.uk/live-chat

Thanks.

Can pay my bill on the 29th October because I can't get to the bank until then 

@Greeny74 -

You’ll need to speak to Live Chat:

Type ‘Speak to someone’: https://www.idmobile.co.uk/live-chat

Thanks.