phone calls | iD Mobile Community
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phone calls

  • January 9, 2025
  • 3 replies
  • 37 views

Hannah Jayne Rose
New Contributor

My phone cannot make external calls.

3 replies

  • New Contributor
  • January 9, 2025

I also haven't been able to make or receive phone calls, send or receive texts, I don't have mobile data and WiFi calling doesn't work either. Been like this for 24 hours, I tried to post here to ask what's going on but my post never got approved. 

 

What is going on ID mobile????

 

This stopped working halfway through a phone call with a client, and I haven't been able to phone anyone at all for work since... 


Hannah Jayne Rose
New Contributor

I have reset my network setting, taken out the sim and still nothing. 


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  • iD Mobile Employee
  • January 10, 2025

Hello ​@Hannah Jayne Rose 

 

Thank you for posting to us here on the community. 

 

We are very sorry to hear you have been experiencing issues with the service. 

We were aware of a technical issue impacting some customers but this has now been resolved. With this being the case, are you able to confirm if you are still having problems?

If yes, can you please click here and select ‘Service Status’ to check for any local issues?

If no issues are detected, please let us know your postcode and the make/model of your handset. 

 

Thank you,

 

Nat