Hi ​@0dido01, I am so sorry that you have an unknown charge. Please contact our live chat team with your account details and your query so they can look into this for you https://www.idmobile.co.uk/live-chat

-Isa🎀

Hi ​@0dido01 

As ​@Isa M has stated, your best option is to contact the iD Mobile team to get to the bottom of this.

When you contact the Live Chat (via the link from ​@Isa M ):-

Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.
 

Going forward and to stop this happening again, is to set a bill cap:-

To ensure that you don’t get hit with any excess charges then you can set your bill cap to a £ amount that only covers the cost of your normal monthly contract payment:-

• How do I set or change my Bill Cap? F.A.Q.

Good Luck x