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phone calls from spain


Kevin Mallinson
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 Contributor

Can't phone a landline from Spain, my roaming is turned on , when I phone I get a message saying this number is not assigned to a client, tried live chat but don't seem to be able to speak to a human only useless chat bots any ideas 

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11 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 5, 2024

Hi @Kevin Mallinson 

 

Is this issue happening only with that number?

 

Please try with both “+34” and “0034” at the beginning of the number.

 

Tom


Kevin Mallinson
New
 Contributor

Neither +34 or 0034 work thanks for your help pity Id mobile don't help 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3790 replies
  • April 11, 2024

Hey there @Kevin Mallinson, we’re very glad to hear that’s working okay for you now! We are iD Mobile here, and we’re always happy to help if you need us :)

 

Kind regards,

Tyler


Jonty Soper
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  • April 11, 2024

@Kevin Mallinson 

Hi, did you ever get to the bottom of this?  Just curious.  I wonder whether your service just hadn’t latched onto a local network perhaps?  Or it had but they had problems at the time?  I guess it was a local number you were trying to reach?

Jonty.


andewhite
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  • April 11, 2024
Kevin Mallinson wrote:

Can't phone a landline from Spain, my roaming is turned on , when I phone I get a message saying this number is not assigned to a client, tried live chat but don't seem to be able to speak to a human only useless chat bots any ideas 

To avoid the 24/7 chat-bot, just type “talk to a person” while connected on Live Chat, @Kevin Mallinson.

The advisers only work until 8pm weekdays, and 6pm at weekends.


Kevin Mallinson
New
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Jonty no still can't make phone calls out of Spain I'm ok to mobiles both to English and Spanish mobiles , very annoying 

 


Jonty Soper
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  • April 11, 2024

@Kevin Mallinson 

So, you can call UK and SPA mobiles when IN Spain (and presumably from UK/home) but you still can’t dial landlines when IN Spain?  Or both landline and mobiles when in Spain?


Kevin Mallinson
New
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That's correct I do have roaming turned on trying to speak to someone at id mobile not easy 


Jonty Soper
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  • April 11, 2024

Okay, and I guess this is a handful of Spanish landlines that won’t connect?  And regular numbers as opposed to premium rate or special ones that you might have blocked (like I do)?

Have you tried leaving your phone switched off for 5 mins so the network has to re-find it?  Could be a blip when it first registered.  And who’s the local provider network?

Intrigued now...


Kevin Mallinson
New
 Contributor

Turned my WiFi off then turned off phone removed SIM then turned phone back on again , turned off put in SIM again turned seems to be working now ass I tried ringing my home number all fine 


Tom
iD Mobile Employee
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  • April 13, 2024

Hi @Kevin Mallinson 

 

Glad to hear this is sorted now.

 

Tom