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Question

phone delivery


Ordered phone 2 days ago and paid upfront cost, I've yet to receive delivery date for phone. No email confirmation in my inbox, spam or junk mail. Yet the money has left my account.

6 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3053 replies
  • May 28, 2025

What phone did you order?


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1323 replies
  • May 28, 2025

Hi ​@Stephenmorton  I am sorry to hear this.

What handset had you ordered please? We would need to know the colour and size too please.


  • Author
  • New
 Contributor
  • 2 replies
  • May 28, 2025

Samsung s25 mint, comes with a tablet 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1323 replies
  • May 28, 2025

Which size had you ordered ​@Stephenmorton ?

If it is the 256GB version, we are expecting stock to be delivered from 13th June, and the 512GB version from the 6th June.


  • Author
  • New
 Contributor
  • 2 replies
  • May 28, 2025

I ordered 128gb


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1323 replies
  • May 28, 2025

OK ​@Stephenmorton  that is odd, as we should have stock.

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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.