My google pixel 7 has gone into a restart loop and will not turn on, rendering the phone unusable when its just over a year old and i have have a year left on my contract. Contacted ID and asked them to fix or replace as the phone was sold to me to last a 2 years contract, and is unfit for purpose regarding a contract lasting for 2 years. My phone has been well looked after and not damaged in any way.
ID mobile refused to accept any responsibiliyy for this and said I need to pay for the phone to be repaired.
ID should not be selling phone that are unfit for purpose regarding the length of the contract, and if anything goes wrong with the phone, they should accept the responsibility.
I will never use ID mobile again!!
