when trying to call, it doesn’t go through to any ringing, the line is just dead. also missed calls and can’t receive any calls - nothing pops up. texts are fine. internet also fine.
i have gone through the chat bot help and got stuck in a loop of questions without any help. i have tried all of the suggested guidance from that but nothing has helped
Best answer by andewhite
Have you checked your Mobile Service settings,
Perhaps double-check the handset “Mobile Service > Mobile Data Options > Voice & Data” option is set to “5G Auto”.
Update:
Sorry
Instead, open the “Mobile Service > Mobile Data Options > Voice & Data” settings, and look for an option to turn ON 4G/LTE, or for selecting Voice & Data (VoLTE).
🤞
I’ve done all of the above including getting a new sim and it’s still not working. I’m going abroad soon and really need this to work - not sure what to do will try live chat but the wait is insane
Hi Caroline, did You get Your phone sorted out ?
I’ve done all of the above including getting a new sim and it’s still not working. I’m going abroad soon and really need this to work - not sure what to do will try live chat but the wait is insane
Hi Caroline, did You get Your phone sorted out ?
What phone have You got ?
I had the same problem for the past 4 days not being able to make or receive phone calls. I tried numerous chats on the ID site with no assistance at all.
I’ve stumbled over the solution thanks to a very helpful Vodafone website.
Head to the Settings >Mobile Service >Sims>Mobile Data
The image shows a scratched area where originally there was no mobile phone number. Add your phone number and your phone should come back to life making and receiving mobile calls
this worked for me but I had to put my number in somewhere else
it was in apps, phone, my number.
thanks
Oh my god, a month of no phone and this actually worked for me, my number for some reason had been erased from the phone app! Thank you!
Our Live Chat service can have busy periods but we want to assure you the team will be working hard to get to you as soon as possible.
Please do reach out and let us know how you get on.
Thanks,
Nat
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