I ordered an upgrade, last week I have received no notification of dispatch or delivery of the new phone and now ID have said the new contract is live and cut me off from current phone. I have no access to any service and trying to contact ID directly is proving to be impossible.
I have no phone, no service and no new phone yet ID have started charging me for a non existence service!
Best answer by Mrs O
Live chat, type customer service and tell an agent, just done exactly the same thing, they sent an e SIM to tide me over
Can anyone from ID help!!!!
Live chat, type customer service and tell an agent, just done exactly the same thing, they sent an e SIM to tide me over
+24Hi
Welcome to the Community!
Have you received the new handset as of yet?
On some occasions we may send out a new SIM with upgrades.
Please can you confirm you have received both?
Kash
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